Performances
Titre degradé
performances
Growing reputation recognised in 2024 through exacting standards and prestigious awards
BANK OF AFRICA is consolidating its leadership on the international stage, as evidenced by its international rankings and numerous certifications that acknowledge its operational excellence and efficiency. During the 2023-2034 period, the Group obtained a number of prestigious global certifications, illustrating how it is delivering on its commitment to sustainable and responsible development.
Our standards
PCI DSS - Payment Card Industry Data Security Standard certification, attesting to the Bank’s high standards of security when it comes to information systems and data security for bank card transactions.
Renewal of the Integrated Management System (IMS) certification, covering ISO 50001 for Energy efficiency, ISO 14001 for environmental management, and ISO 45001 for occupational health and safety.
BANK OF AFRICA Academy: First Moroccan bank to obtain ISO 21001 certification, demonstrating its commitment to educational excellence and skills development.
BMCE Capital: “RSE Engagé - Niveau Exemplaire” label awarded by AFNOR, confirming BMCE Capital's commitment to societal and environmental responsibility.
BMCE Capital Conseil: ISO 9001:2015 certification, demonstrating its commitment to quality and the continual improvement of its services.
BMCE Capital Gestion: Renewal of the international ISAE 3402Type II certification, recognising its solid internal control system and secure work environment.
BANK OF AFRICA and Eurafric Information: Double ISO 50001 certification awarded by Bureau Veritas and IMANOR to the BANK OF AFRICA Data Center, a first in Morocco and Africa, attesting to the commitment of the Group and its subsidiary Eurafric Information to innovative and sustainable solutions.
Operation Global Services: PCI DSS - Payment Card Industry Data Security Standard certification, an international security standard for the protection of bank card data.
AfricTrust: First trust services provider in Morocco, receiving official approval from the Direction Générale de la Sécurité des Systèmes d’Information – DGSSI.
Our awards
Named “Morocco’s Bank of the Year 2024” for the 10th time since 2000.
Award-winner for the 11th year in a row for leadership in social responsibility and sustainability in the MENA region’s Financial Services category at the 17th Arabia CSR Awards.
Quadruple recognition: “Africa's Best Bank for SMEs”, “Morocco's Best Bank for SMEs”, “Morocco's Best Bank for ESG”, and “Morocco's Best Digital Bank” for the 2023 financial year.
Euromoney Awards for Excellence
Among the top three banks in Morocco, recognising customers' trust in and dedication to the brand.
Love Brand Awards 2025
“Most Admired Moroccan Financial Brand” at the 5th Moroccan edition of Brand Africa 100 - Morocco's Best Brands organised by Brand Africa 100 and Integrate Consulting.
Double recognition: “Excellence in Strategic Sustainability Leadership – Africa” and “Outstanding Sustainability Leader in Financial Services – Morocco”, highlighting its pioneering role in integrating ESG criteria and its commitment to responsible finance.
Global Frontier Brand Awards 2024
Best Sustainable Development Report in the Financial sector for the 3rd consecutive year, according to the new international standards for Sustainable Development Reporting.
Named “Most Active Partner Bank in 2023” by the EBRD as part of itsTrade Facilitation Programme.
Eurafric Information: “Top Employer 2025” for the 6th consecutive year, demonstrating its organisational excellence and commitment to its employees.
BANK OF AFRICA Academy: “Award in Continuing Education” received at the RH Awards 2024, held in conjunction with the “Salon Master Plus” trade fair, in recognition of its excellence in human resources management and innovation.
| BANK OF AFRICA MOROCCO’S HUMAN CAPITAL INDICATORS |
2021 | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| No. of employees | 4.985 | 4.671 | 4.650 | 4.666 |
| Of whom women | 2.076 | 1.940 | 1.978 | 2.044 |
| Gender indicators | ||||
| Number of female non-managers* | 467 | |||
| Number of female managers* | 1.266 | |||
| Number of female executives* | 311 | |||
| *Excluding unclassified staff | ||||
| By contract type | ||||
| Permanent | 4.741 | 4.574 | 4.638 | 4.266 |
| Fixed-term | 244 | 97 | 282 | 400 |
| By category | ||||
| Managers | 3.269 | 3.124 | 3.131 | 3.155 |
| Employees | 1.183 | 1.073 | 901 | 762 |
| Graded | 144 | 57 | 157 | 227 |
| Unclassified | 389 | 417 | 461 | 522 |
| By length of service | ||||
| Fewer than 5 years | 18% | 14% | 13% | 18% |
| 5-10 years | 15% | 17% | 20% | 15% |
| 10-20 years | 49% | 50% | 47% | 42% |
| More than 20 years | 18% | 19% | 20% | 25% |
| Hires and departures | ||||
| Hires | 262 | 59 | 379 | 408 |
| Resignations | 149 | 207 | 251 | 294 |
| Redundancies | 26 | 32 | 30 | 23 |
| Employee-related disputes | 10 | 12 | ||
| Labour relations | ||||
| Number of days lost due to strikes | ||||
| No. of employee representatives | 176 | 171 | 159 | 159 |
| Full members | 87 | 79 | 79 | |
| Replacement members | 84 | 80 | 80 | |
| Occupational health and safety | ||||
| Number of occupational accidents | 27 | 34 | 30 | 26 |
| Frequency rate | 5,44 | 6,87 | 2,89 | 3,44 |
| Severity rate | 0,18 | 0,21 | 0,1 | 0,09 |
| Number of days of absence | 1523 | 1671 | 808 | 693 |
| Training | ||||
| Budget as % of the payroll | 0,33% | 0,60% | 1,12% | 1,28% |
| Number of training hours | 199.707 | |||
| Percentage of tottal employees covered by collective bargaining agreements | 100% | |||
| TURN OVER | 11,38 | |||
| Satisfaction indicators | ||||
| % of young respondents satisfied with their relationship with BANK OF AFRICA | 93% | |||
| Overall satisfaction rate with CSM Trade Finance services | 85% | |||
| Overall satisfaction rate with CSM credit and guarantee services | 61% | |||
| Satisfaction rate with services and processing times | 94% | |||
| Customer satisfaction rate – products and services (customer satisfaction survey results) | 79,14% | |||
| Number of complaints referred to banking mediation | 480 | |||
| Rate of resolution of customer complaints received (during the period) | 82,92% | |||
| Number of complaints received | 36.850 | |||
| Number of complaints received and resolved | 36.297 | |||
| Rate of complaints referred to banking mediation | 33,78% | |||