A customer-centric regional organisational structure
Bank of Africa Morocco's regionalisation programme aims to bring its customers closer to the Bank's decision-making centres. The eight Regional Divisions were drawn up along the lines of the map of the Kingdom's eight new administrative regions.
The Regional Divisions are now common to both the Personal & Professional Banking and Corporate Banking businesses. They enjoy a large degree of autonomy and their responsibilities include managing all aspects of the region in question (commercial performance, risk management, profitability, etc.). The Commitments, Legal and Permanent Control functions have been deconcentrated. The Steering, Facilitation and Support Coordination functions have been decentralised. Head office business units provide support to Regional Divisions in defining practices and standards, providing expertise and establishing appraisal, monitoring and control systems.